Refund & Cancellation Policy

Last updated: 24 September 2026

This policy outlines the refund and cancellation terms for Rechlio, operated by Replova Labs Private Limited. Rechlio is a digital software-as-a-service (SaaS) product - there are no physical goods and no shipping. All payments are processed securely through our payment gateway, Razorpay, in Indian Rupees (INR), and credited to your prepaid Rechlio wallet.

1. Subscription Cancellation

1.1 How to Cancel

You may cancel your Rechlio subscription at any time through the Settings page in your workspace, or by emailing support@rechlio.com with your workspace ID.

1.2 Effect of Cancellation

• Your subscription will remain active until the end of the current billing period
• After the period ends, your workspace will revert to the Pay-as-you-go plan
• Your data (leads, campaigns, analytics) will be retained for 90 days after cancellation
• Unused monthly quota does not carry forward and is not refundable

2. Wallet Credits for Failed Services

2.1 Wallet Top-up

The Rechlio wallet is a prepaid balance used for pay-as-you-go and over-quota charges. Wallet top-ups are non-refundable, non-withdrawable, and cannot be converted back to cash or transferred to a bank account, UPI account, card, or another workspace.

2.2 When Wallet Credits Are Restored

A charge is restored to the Rechlio wallet or usage allowance only when Rechlio can confirm that a paid service failed and no paid output was delivered. Examples include:

• A discovery prospect, segmentation result, or other paid output was not created
• A message or call failed before a confirmed paid delivery or connection
• Unused pre-authorized units remained after the final provider outcome was known
• A verified duplicate charge or rate-calculation error occurred

An uncertain provider outcome is held for reconciliation. It is not credited back while the service may still complete, because that could provide the paid output without charging for it.

2.3 Automatic Refunds

Where the outcome is definitive, the platform automatically restores the original in-platform funding source:

• Plan allowance is restored when the failed action originally used plan allowance
• Wallet credit is restored when the failed action originally used wallet balance
• Only the unused difference is restored when actual usage is lower than a pre-authorization

2.4 Reporting a Missing Wallet Credit

If a confirmed failed service did not restore its charge automatically, email support@rechlio.com with:

• Your workspace ID
• The transaction date and amount
• The service that failed and the output that was not delivered

We will review the service and billing records and respond within 5 business days.

3. No Cash or Payment-Method Refunds

Rechlio does not refund wallet top-ups, subscriptions, or unused wallet balances to a bank account, UPI account, card, or other original payment method. Wallet balances cannot be withdrawn. This policy does not limit any non-waivable rights available under applicable law.

3.1 Processing Time

• Automatic wallet or allowance restoration: normally immediate after a definitive failed outcome
• Verified manual billing correction: normally within 5 business days after review

4. Non-Refundable Items

• Successfully delivered emails, SMS, or WhatsApp messages
• Completed voice calls (where connection was established)
• Google Places search credits consumed for lead discovery
• AI segmentation runs that completed successfully
• Bulk call minutes where calls were connected, regardless of outcome
• Unused monthly quota at the end of a billing period
• Wallet top-ups and unused wallet balance

5. Account Closure

Closing a workspace permanently removes its remaining wallet balance. The balance cannot be withdrawn or refunded to the original payment method, so use any available wallet credit before closing.

6. Disputes

If you disagree with a billing charge or wallet-credit decision, you may escalate to support@rechlio.com. We aim to resolve all billing disputes within 15 business days.

7. Contact

• Billing support: support@rechlio.com
• Billing disputes: support@rechlio.com
• Entity: Replova Labs Private Limited (CIN: U62012PN2026PTC255232)
• GSTIN: 27AAPCR8425G1ZX
• Registered address: H. No. 1152, Wangdari Shrigonda, Vangdari, Shrigondaroad, Ahilyanagar - 413726, Maharashtra, India