They are sold with the same words and they do different halves of the job. Knowing which half you are looking at is most of the evaluation, and it is the thing the category page of any vendor — including this one — is least likely to tell you. So: the split, eight questions worth asking, and where this product genuinely is not the answer.
| DatabasesContact data, filters, exports | Give you a list |
|---|---|
| SendersSequences, inbox, templates, analytics | Send to a list |
The gap between them is a CSV, and that CSV is where lists go stale and replies get lost.
Neither half is dishonest about what it does; the category name just covers both. The practical consequence is that a team buys one, discovers it needs the other, and ends up maintaining a manual join between two systems that do not know about each other.
The last two are the ones that predict how the relationship goes.
For Indian B2B, WhatsApp is the channel that gets answered, and most tools sit between you and Meta with a per-message markup. Ask whether you connect your own WhatsApp Business account and who Meta bills.
TRAI restricts commercial communication hours, and a tool that sends whenever the queue drains is a compliance problem wearing a feature name.
A global database with thin India coverage will happily return a small number of results for an Indian city and let you assume that is the market.